At Kiloheatpress.com, we want you to shop with confidence and be satisfied with your purchase. If you’re not completely happy with your order, we offer a hassle-free 30-day return policy.
Eligibility:
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received.
Easy Returns Process:
- Initiate Return: Contact our customer service team within 30 days of receiving your order to initiate the return process.
- Return Authorization: Our team will provide you with a return authorization and instructions on how to return the item.
- Pack and Ship: Pack the item securely and ship it back to us using a trackable shipping service.
- Inspection and Refund: Once we receive the returned item and inspect it, we will process your refund. Refunds will be issued to the original payment method.
Return Shipping:
- Customers are responsible for return shipping costs, except in cases where the item received is damaged or defective.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.
Contact Us:
- For any questions or to initiate a return, please contact our customer service team at [email protected].
Shop confidently at Kiloheatpress.com, where your satisfaction is our priority.
